Terms of Service

Welcome to Sub-Zero Repair Rye. By using our services or accessing our website, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

Sub-Zero Repair Rye provides appliance repair services for residential and commercial customers. Our services include diagnosis, repair, and maintenance of household appliances including but not limited to refrigerators, freezers, ranges, ovens, dishwashers, washers, dryers, and HVAC systems.

2. Service Appointments

2.1 Scheduling

Appointments can be scheduled by phone at (914) 537-0917 or through our online booking system. We will confirm your appointment and provide an estimated arrival window.

2.2 Access Requirements

You agree to provide our technician with safe and reasonable access to the appliance requiring service. An adult (18 years or older) must be present during the service call.

2.3 Cancellations

We request at least 24 hours notice for cancellations or rescheduling. Same-day cancellations may be subject to a cancellation fee.

3. Pricing and Payment

3.1 Service Call Fee

A diagnostic fee applies to all service calls. This fee covers the technician's trip and time to diagnose the issue. The fee amount will be communicated when you schedule the appointment.

3.2 Repair Estimates

After diagnosis, our technician will provide a detailed estimate for the repair including parts and labor. You may accept or decline the repair. If you decline, only the diagnostic fee applies. If you proceed, the diagnostic fee is typically applied toward the total repair cost.

3.3 Payment

Payment is due upon completion of service. We accept major credit cards, debit cards, checks, and cash. All prices are in US dollars.

4. Warranty

90-day parts & labor warranty. This warranty covers:

• Parts installed by our technicians
• Labor performed during the repair

The warranty does not cover:

• Damage caused by misuse, abuse, or neglect
• Pre-existing conditions not addressed in the original repair
• Issues unrelated to the original repair
• Damage from power surges, flooding, or other external causes
• Repairs performed by others after our service

Our warranty covers parts and labor on all repairs performed by our technicians.

5. Parts

We use factory-spec replacement parts that meet or exceed OEM standards. We stand behind the quality of all parts we install.

6. Limitation of Liability

To the fullest extent permitted by law, Sub-Zero Repair Rye shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to our services.

Our total liability for any claim arising from our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

7. Independent Service Provider

We are an independent appliance repair service and are not affiliated with, endorsed by, or connected to Sub-Zero, Wolf, or any other manufacturer. All brand names, logos, and trademarks are the property of their respective owners.

8. Customer Responsibilities

You agree to:

• Provide accurate information about the appliance and issue
• Disclose any known hazards or safety concerns
• Ensure the work area is accessible and safe
• Be present or have an authorized adult present during service
• Pay for services rendered in a timely manner

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Sub-Zero Repair Rye or its content providers and is protected by copyright and other intellectual property laws.

10. Dispute Resolution

Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms of Service, please contact us:

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.